Shipping policy
We’re excited to deliver Chunkz straight to your door! Below is everything you need to know about how we ship our cookies and sweet treats.
Where We Ship
We currently ship Australia-wide via third party courier and postal services.
Processing Time
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All orders are baked fresh and dispatched on Wednesdays.
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You’ll receive a shipping confirmation and tracking number once your order is on its way.
Delivery Timeframes
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Standard delivery typically takes 2–7 business days, depending on your location.
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Rural or remote areas may take longer.
Please note: delivery timeframes are estimates only and may vary during peak seasons or due to postal delays beyond our control.
Shipping Costs
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Shipping costs are calculated at checkout based on your location and order size.
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Any promotional shipping offers (e.g. free shipping) will be clearly displayed on the website.
Responsibility
Once your order is dispatched and handed to the courier, Chunkz is not responsible for any delays, damages, or losses that may occur in transit. If your parcel is delayed or lost, please first contact the postal provider using your tracking number.
Make sure your shipping address is correct at checkout - we are not liable for parcels sent to incorrect or incomplete addresses. If a parcel is returned to us, re-delivery fees will apply.
Warm Weather Advisory
During warmer months, please ensure someone is available to receive your delivery so your cookies don’t melt in the sun! We recommend choosing a delivery address where someone is home or where it can be safely left in a shaded area.
If you have any questions or concerns about shipping, feel free to email us at:
